DISPATCH DELAYS & LONGER RESPONSE TIMES
We are experiencing high volume of orders and will expect a 3-5 business day dispatch timeframe at this stage. Our team are working around the clock to ensure that we are able to dispatch as fast as we can.
Due to high volume of enquiries being received by our Customer Service Team, our communication channels such as our Email and Live Chat may experience a longer response time. We are working as quickly as possible to assist your questions and concerns. We appreciate your patience.
Delivery Delays for VIC & NSW - August 2021 Update
Due to restrictions in both VIC & NSW, we may experience delays of up to 10 business days for orders involving big & bulky items (over 30kg) with standard delivery service. Please note that this is an additional 10 days on top of the regular transit times, visible on our Delivery & Pick up Information page.
Express Delivery has not been impacted and will proceed as normal. We apologize for any inconvenience caused and appreciate your patience.
The online store will be open ensuring home deliveries are available to our customers. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances.
For delivery time frames, please visit our Delivery & Returns page
Our current delivery services may be impacted and follow the guidelines below:
Standard Delivery: For VIC, NSW & QLD, please allow up to 10 more business days to the regular transit times.
Express Delivery: No delays, business as usual.
Specialised Delivery: May experience the same or a longer delivery timeframe (compared to Standard) due to the level of care, manpower, attention required and social distancing requirements that will affect this type of service.
On-site Assembly Services will operate as usual.
Live Chat Hours: 8am – 10pm AEST (If offline, please see updates)
Customer Service Email: firstname.lastname@example.org
Can I view Reebok products in store? Do you offer Click & Collect
All Reebok Fitness products are distributed online only, delivered to your front door.
Can you bundle my order or sell Reebok products found on Reebok.com.au?
We are only able to offer the current products listed on reebokfitness.com.au
How much are delivery costs?
Reebok Fitness charges delivery costs based on the size of the item, and the location you're in. All products will incur a delivery cost and will have a shipping calculator on each product page. Please note that shipping cost calculations are for one product, one quantity only. For multiple items, your total delivery cost will be calculated at checkout.
Can I change my delivery address?
If your item has not been shipped, please contact us immediately on email@example.com
If the item has been shipped with our delivery partner, you will no longer be able to change the delivery address.
Can I exchange a product?
We do not offer exchanges, however, you may return the product under the Change of Mind policy (See Delivery & Returns)
Once returned, please place a new order.
How do I add / make changes to my shopping bag?
To add a product to your bag, select how many you want to buy before clicking the 'Add to Bag' button. For items that have sizes, please select the right size in the sizing options.
To make changes to your shopping bag, click the 'Shopping Cart' icon at the top of the page. Now you can adjust the quantity of any item in your bag, or completely remove items.
When you've finished making changes, click the 'X' button to return to the online shop to continue shopping. If you wish to check out and finalise your order, press 'Checkout' and continue through to the next steps.