Delivery Delays

NSW & QLD: Our delivery partners are experiencing delays in the NSW and QLD region due to recent flooding in Northern NSW and QLD areas, which affects the routes that our delivery partners take. We advise to expect a delay on receiving your products if you are in NSW and QLD areas as our delivery partners are coping with back-logged freight.

We sincerely apologise for this inconvenience and appreciate your patience as we work through this.

Current Status

Online Store

The online store will be open ensuring home deliveries are available to our customers. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances.

Stock Situation

Due to a high volume of orders, we'll be experiencing stock shortages for certain items. Stock availability will be shown on the product page, as well as the shopping cart and checkout pages.

For items that are out of stock, you may be able to pre-order these items. Pre-order estimated dispatch dates will be displayed on each item's product page. Please note that these are approximations and may incur unforeseen delays.

Delivery

For delivery time frames, please visit our Delivery & Returns page
Our current delivery services may be impacted and follow the guidelines below:
Standard Delivery: Please allow up to 4 more business days in your delivery for Standard Delivery services.
Express Delivery: No longer guaranteed next business day - however, much quicker than standard delivery.
Specialised Delivery: May experience the same or a longer delivery timeframe (compared to Standard) due to the level of care, manpower, attention required and social distancing requirements that will affect this type of service.

Assembly Services

On-site Assembly Services will operate as usual.

Contact Details

Live Chat Hours: 8am – 10pm AEST (If offline, please see updates)

Customer Service Email: info@reebokfitness.com.au

 

FAQs

Can I view Reebok products in store? Do you offer Click & Collect

All Reebok Fitness products are distributed online only, delivered to your front door.

Can you bundle my order or sell Reebok products found on Reebok.com.au?

We are only able to offer the current products listed on reebokfitness.com.au

How much are delivery costs?

Reebok Fitness charges delivery costs based on the size of the item, and the location you're in. All products will incur a delivery cost and will have a shipping calculator on each product page. Please note that shipping cost calculations are for one product, one quantity only. For multiple items, your total delivery cost will be calculated at checkout.

Can I change my delivery address?

If your item has not been shipped, please contact us immediately on delivery@reebokfitness.com.au

If the item has been shipped with our delivery partner, you will no longer be able to change the delivery address.

Can I exchange a product?

We do not offer exchanges, however, you may return the product under the Change of Mind policy (See Delivery & Returns)

Once returned, please place a new order.

How do I add / make changes to my shopping bag?

To add a product to your bag, select how many you want to buy before clicking the 'Add to Bag' button. For items that have sizes, please select the right size in the sizing options.

To make changes to your shopping bag, click the 'Shopping Cart' icon at the top of the page. Now you can adjust the quantity of any item in your bag, or completely remove items.

When you've finished making changes, click the 'X' button to return to the online shop to continue shopping. If you wish to check out and finalise your order, press 'Checkout' and continue through to the next steps.